FAQs silver jewellery

Can I buy something that's listed as sold out? 

Most pieces are one offs, as I simply do not have the time to make silver jewellery to order. Hopefully this will change in the future as my children need me less! But it doesn't hurt to ask, so if you want something re-made there's no harm in dropping me an email just to see, I'll be so flattered I'll probably say yes. My email address is carlydoveboutique@gmail.com


Do you make everything yourself?

Yes. Everything is hand made at my workbench by me. A very few of the silver bits have been bought ready made, e.g. the round silver charms which I then hand stamp to personalise, and I do not make my own chains unless otherwise specified. 


Can I personalise something?

Maybe. Email me to ask and I'll do what I can. 


It's a gift - can I add a personalised message?

Yes of course I'm happy to do so. Email me or leave a note at checkout in the note to seller box. 


How is it packaged?

It will be boxed up in one of my branded boxes, wrapped in tissue and sent in a padded envelope. 


How is it posted?

I will post things first class. If your order is for more than £30 I'd recommend you choose one of the tracked options but it's up to you. 


Can I return things?

Yes. I want you to be happy with your purchase, and if you are not, for whatever reason, I will be happy to exchange or refund you if you return the piece to me. Please email carlydoveboutique@gmail.com